1. The Open Line was implemented to provide efficient feedback with the Customers of Boryspil International Airport State Enterprise and to analyze the level of their contentment. Received messages will be researched to improve airport operation in order to satisfy Customers in the best possible way.

2. The Management guarantees to reply on your message in the shortest possible time required for decision making.

3. The Open Line does not ensure efficient provision of reference information (flights schedule etc.). To get such information, please contact airport information group 0 900 11 657 1 or other information services.

4. The Management has a right not to answer the messages which do not include sufficient information for reply, contradict the current legislation, moral standards or are offensive, or in case the message does not comprise any question and the sender did not marked that he waits for the answer.

5. Messages sent to the Open Line and the answers to them has no official status. To get an official answer please send a request to the name of Boryspil International Airport General Director which complies with the Law of Ukraine On Citizens Appeal. Post adress: BIA, Boryspil, Kyiv region, Ukraine, 08307, fax 3 80(44) 281 71 22.